How Are Melting, Clumping, Leakage, Damage, or Quality Complaints Handled?

Customers should provide the order number, batch number, arrival condition, photos or videos, storage temperature, and quantity records. FORNUTRA investigates the cause using retained samples, production records, packaging, and shipping information, then applies replenishment, credit, packaging improvement, CAPA, or assisted logistics claims based on the contract and responsibility. Custom products usually cannot be returned for poor sales, but confirmed manufacturing quality issues enter a formal after-sales process.

FORNUTRA grounds this in traceability and PDCA, a 6-to-1 team, and stability and safety testing, so digital traceability, batch records, stability testing, and cross-department project service form a complete issue-handling foundation.

For you, this means a clear entry point, evidence, and steps for issues, reducing brand reputation and repeat losses, supported by our Packaging Design Services, Three Advanced Supplement Manufacturing Bases, and Turnkey CDMO Solution.