What Should We Do if a Shipment Arrives Damaged, Short, or with Missing Documents?

Customers should submit the order number, batch number, outer-carton condition, signed receipt records, photos or videos, and quantity differences within the contracted time. FORNUTRA investigates using cartoning, production, warehouse-out, and transport records, then provides missing parts, replenishment, credit, or assisted logistics claims based on responsibility. FORNUTRA does not promise to pay all losses before any investigation.

FORNUTRA grounds this in digital traceability and 6-to-1 service, so traceability, cartoning records, and project service give exception handling a clear evidence chain.

For you, this means less back-and-forth coordination between the factory, forwarder, and warehouse. With our Packaging Design Services and Three Advanced Supplement Manufacturing Bases, you can submit a claim by visiting About FORNUTRA.